# Transcript troubleshooting notes

Use this template for your own task. It is not a completed support case.
Do not include your Instagram password or other login credentials.
For a rejected submission, copy the form notice. If no task was created, write “not created” as the status.

Public source link:
Submission time and time zone:
Current task status:
Exact message from the form or task:

## Source checks

- [ ] Direct link points to one Reel or single video post.
- [ ] The intended video is still available.
- [ ] Checked public access separately from my signed-in Instagram view.
- [ ] Listened for speech and confirmed that the source has audio.

## Account and task checks

Existing active task:
Daily free message, if any:
Credit or rate-limit message, if any:

## Follow-up

Action taken:
Retry time, if appropriate:
Result after the action:
Unresolved question for support:

Guide: /blog/instagram-transcript-not-working